Thank you for shopping with Bucklayer. Every order is handcrafted, and we want the delivery experience to be just as reliable as the craft itself. Please review the details below before placing your order.
For how we collect, use, store and delete your personal information, see our Privacy Policy.
We don't hold pre-made stock β each piece is crafted individually after you order, to preserve the integrity and authenticity of the craft. Production typically takes 7-14 business days, depending on the item and order volume.
Once your item is completed, it goes through a quality control inspection before shipping. Only after it passes QC is it packed and handed to the carrier.
Once shipped, you'll receive a confirmation email with tracking details. You can also check your order status anytime on our Tracking Page. Please allow 1-3 business days for tracking to update after handover to the carrier.
All available destinations ship under DDP (Delivered Duty Paid) β import duties and customs fees are included in your order price. No extra charges on delivery.
Please ensure your shipping address is complete and accurate (apartment/unit, street, city, state, postal code, phone number) before ordering. Once shipped, address changes may not be possible. PO Boxes, parcel lockers, and military addresses (APO/FPO/DPO) may not be supported for all destinations.
Since each item is made specifically for you, please contact us as soon as possible at info@bucklayer.com if you need to change your address or cancel β ideally before production begins. Once an item is in production or has shipped, changes may no longer be possible.
If tracking shows "delivered" but you haven't received your package, please check your mailbox, front door, parcel locker, reception, or neighbors first. If it's still missing, contact us and we'll help investigate with the carrier.
Bucklayer is not responsible for packages lost due to incorrect shipping information, refused delivery, or theft after confirmed delivery.
If your package is confirmed lost or arrives damaged, contact us with your order number and photos (of the outer packaging, shipping label, and item). Please keep original packaging for damaged claims.
Shipping fees are non-refundable unless the issue is due to a confirmed error on our part.
To produce and deliver your order we collect your name, email address, phone number, and full delivery address, along with the items you ordered. We use this information only to make your order, ship it, clear it through customs, keep you updated on its progress, and answer any questions you raise about it.
We share the minimum needed with the providers who make delivery possible: our shipping carriers and customs brokers receive your name, address, and phone number so they can deliver the parcel; PayPal and Wise process your payment; Resend sends your confirmation and tracking emails; and Supabase stores your order and account record. We do not sell your personal data, and we do not share it for advertising.
Everything you send us travels over an encrypted HTTPS connection, and full card details never reach our servers. Order and delivery records are kept as long as tax and customs law requires, generally up to 8 years; account data is deleted within 30 days of you asking us to. To access, correct, or delete your data, email info@bucklayer.com with the subject "Data Request" and we will respond within 5 business days.
If you choose Sign in with Google to create or access your Bucklayer account, Google shares only your name, email address, profile picture, and Google account identifier with us. We use these solely to create your account, sign you in, and address your order confirmations and shipping updates. We never request or access your Gmail, Contacts, Calendar, or Drive.
Bucklayer's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We never sell Google user data or pass it to data brokers, never use it for advertising or personalised ads, never use it to train generalised artificial intelligence or machine learning models, and never use it for credit or lending decisions.
You can revoke Bucklayer's access at any time from your Google Account at myaccount.google.com/permissions, and email info@bucklayer.com to have the data we hold deleted. Full details are in our Privacy Policy.
We're here to help with anything about your order or delivery.
Contact Us βOr call us at +91 9123767366